Last updated: July 2026. We want you to love what you order — and we'll always do our best to make things right. Because we sell intimate products, health and hygiene rules shape what can and can't be returned. Please read this policy, which forms part of our Terms of Service, before requesting a return.
If your order arrives damaged, defective, or not as described, we'll make it right. For change-of-mind returns, eligible items may be returned within 30 days of delivery, subject to the health and hygiene rules below.
For the safety of every customer, intimate items cannot be returned, exchanged, or refunded once they have been opened, used, or had their hygiene seal or original packaging broken — even if unused. This is standard for adult products and helps us keep everyone safe. Please choose carefully and inspect items before opening.
If your order arrives damaged, defective, or incorrect, we'll replace it or issue a full refund at no cost to you. Please contact us within 48 hours of delivery with your order number and a clear photo so we can resolve it quickly. Claims made after this window may not be eligible.
All returns are subject to inspection. We reserve the right to decline a refund or exchange for any item that does not meet the conditions of this policy, including items returned opened, used, damaged by the customer, or without authorization.
Unless the return is due to our error (a damaged, defective, or incorrect item), you're responsible for the cost of return shipping. We recommend a tracked service, as we can't be responsible for returns lost in transit.
Once we receive and approve an eligible return — or approve a damaged/defective claim — we'll process your refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or payment provider. Original shipping charges are non-refundable unless the return was due to our error.
Need to cancel? Contact us as soon as possible. We can usually cancel before an order is dispatched; once it has shipped, our standard return policy applies.
Returns and refunds are handled with the same discretion as your order — plain correspondence and packaging, with no identifying product details.
We're happy to help. Reach us via our contact page or at [email protected] — we reply within one business day.