Quick answers to the questions we hear most. Can't find what you need? Our contact page and 24/7 assistant are here for you.
Once your order ships, we email you a tracking link. Orders are usually processed within 1–2 business days and most arrive in 3–7 business days. Haven't seen tracking after a couple of business days? Contact us with your order number and we'll chase it down.
Completely. Everything ships in plain, unbranded packaging with no product images or company name on the outside. Your card or PayPal statement shows “ASST Fulfillment” — never the store or product name — and if our care team calls you, the caller ID reads “ASST Wellness”. So if you spot a charge from ASST Fulfillment, that’s us. Questions? Call 1-866-315-4950 (toll-free) or see our Shipping Information.
For hygiene reasons, intimate items can't be returned once opened. Unopened, sealed items can be returned within 30 days, and anything damaged or defective on arrival we'll replace or refund. Full details are in our Returns & Refund Policy.
We prioritize body-safe materials (like medical-grade silicone and ABS plastic) and flag them across the site. If you're unsure about a specific item, ask our assistant or contact us and we'll confirm the materials.
We accept PayPal and major credit and debit cards through our secure checkout. You don't need a PayPal account to pay by card.
Yes — you must be at least 18 years old (or the age of majority where you live) to use this site or make a purchase.
Two easy ways: browse our buying guides, or ask our assistant (bottom-right of any page) for body-safe recommendations based on your needs, budget, and experience level.
Reach us via our contact page or at [email protected] — we reply within one business day.